Salesforce Service Cloud Enterprise

Name: Salesforce Service Cloud Enterprise
Brand: Salesforce
SKU: LIC_ServiceCloudEE
Price: 1944.0 EUR
Availability: InStock

Salesforce

Delight your customers with AI-powered workflows and automated processes from the world's leading software for maximizing customer service. Through personalized and connected services, you can optimize the all-important customer experience and strengthen customer loyalty effortlessly.

€1.944,00

€2.160,00

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Tax included. | Annual billing. Price per user per Month 150,00 EUR.

Edition

12 Months

Term Duration

24 Monate 12 Monate

Variant

Quantity

Salesforce Salesforce Service Cloud Enterprise

€1.944,00

€2.160,00

Salesforce Service Cloud Enterprise

We take care of the digital transformation of your customer service. Bring all the apps you need, experts, your entire support team, and all the data together in a single place to resolve issues faster and more efficiently.

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What is the Service Cloud?

Built on the Salesforce platform, Service Cloud offers companies efficient customer service improvement across all channels. The cloud-based application provides a central overview of all customer activities and tools for field service, web chat, CTI and social customer service.

What are the advantages of the service cloud?

Customer service agents can work faster and more productively together across channels such as phone, email, web chat, and social media. Through this seamless customer service, companies increase customer satisfaction while reducing costs.

What is the difference between the Service Cloud and the Sales Cloud?

Both are CRM applications on the Salesforce platform. The Service Cloud provides support for existing customers with the customer service console, live chat and community software. The Sales Cloud tools manage all sales activities such as contact management, opportunity management and forecasting.

Which reports and dashboards are visible in the Service Cloud?

Dashboards provide a quick general overview, while customizable reports provide details such as customer contact center, call center, or help desk performance. Monitor customer service statistics, track key performance metrics, and keep an eye on details like average handle time. Create your own reports effortlessly without relying on the support of overworked IT staff.

Highlights

Your customers will feel understood

Automate business processes with intelligent workflows and support every customer interaction on every channel. Intelligent tools give all team members immediate actionable insights into every customer interaction.

Deepen your customer relationships with digital services

Interact with customers through their preferred channels and delight them with fast customer service and support using AI-powered chatbots thanks to the centralization of all digital interactions.

Optimize your field service

With Appointment Assistant, for example, you provide your customers with all the important information in real time. For example, when which field service representative will arrive and how long the appointment is expected to take. Orders on site or virtually can be completed securely but easily, because the Field Service App provides online and offline access to all important data. The employee with the required expertise can thus be automatically scheduled on the job.

Contact

Do you have any questions?

Your personal contact will be happy to help you.

Joshua Müller-Meerkatz

Account Executive

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